Shipping & FAQ
UPS Shipping Calendar - Outbound from Uxbridge, MA
* Shipping Promo * Orders Over $100 - Free to USA, $25 to Canada, $45 Internationally
|Country||Ground - Softgoods & Accessories||Ground - Heavy Goods (Snowskates)||UPS 3-Day|
CANADA & INTERNATIONAL SHIPPING
Duties, taxes and import fees are not included in the item or shipping costs. These charges are the responsibility of the buyer.
You may return your unused product for a full refund within 30 days of the purchase date. You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
All Icon Snowskates are warranted against against defects in the workmanship or materials for up to 1 year from the original purchase date. We will replace the deck or offer a full refund after receiving the defective snowskate.
Our warranty does not cover:
- Normal wear and tear
- Tail or nose wear from dragging or tapping your snowskate
- Damage due to impact on curbs or other objects
- Damage from extreme temperature changes, water, or moisture
- Warping as a result of over-exposure to heat, snow, rain, or immersion in water
- Edges chipping or cracks from impact to foreign objects
- High impact tricks
In some cases we are able to make repairs. All cases are considered by Icon Snowskates and we reserve the right to decide whether a board is repairable. When repairs are granted, the customer pays shipping to Icon Snowskates and we will ship it back at our expense.
To return product or request service, please call (508) 779-0305 or email firstname.lastname@example.org
Being sponsored is a huge responsibility. To be considered, we'll need to see footage of your skating, that you're an active member of the snowskate community, and that you have a genuine interest in promoting & representing our brand. If you satisfy all three of these requirements, visit the Contact Page to find out where to send footage.
DO I REALLY NEED XTREMEGRIP?
While it is a matter of personal preference, one thing's for sure, Xtremegrip™ offers an unparallelled consistency in grip no matter the conditions. It's no coincidence that many of today's most progressive riders use this product.
WHICH SIZE SNOWSKATE IS BEST FOR ME?
The 33” board is the best choice for most adults, and those over 5’6”. The 33" will provide more stability, and the larger surface area makes it faster...not to mention, it's easier to land onto. We recommend the 32” board for younger, smaller riders, especially those under 5’4”.
WHAT SHOULD I WEAR FOR FOOTWEAR?
Again, it is a matter of personal preference - finding a balance in warmth and maneuverability. Some notable options include water-resistant skate shoes (ideally with neoprene gaiter) & low hiking boots. Using items such as neoprene socks, plastic bags, and water-proofing gel can make your favorite shoes snowskate-ready. While there is no silver bullet for snowskating footwear, everyone can surely find something that works for them.
ARE ICON'S BASES WAXABLE?
Yes. Our UHMW-PE (ultra high molecular weight polyethylene) bases are sintered, just like most quality snowboards. Sintered bases when compared to extruded bases are: more expensive, faster, and have the ability to absorb wax. Every one of our decks is sintered, and finished with a layer of high quality fluoro paste wax.
WHAT ARE SOME OF THE BENEFITS OF TRUECONCAVE?
With TrueConcave technology, the top of the deck features lightweight plastic inserts that create a cavity—much like that of a skateboard, enhancing board control & feel. TrueConcave allows for better maneuverablity of your snowskate, elevates your feet above the snow on landings, and ultimately allows you to feel better riding your snowskate. All of these factors contribute to a more enjoyable and better performing snowskate.
WHERE CAN I BUY ICON SNOWSKATES?
WHAT IS THE DIFFERENCE BETWEEN CORECUT AND DURASPEED CONSTRUCTION?
Icon Snowskates offers two snowskate constructions, Corecut & Duraspeed - both methods of production have their own advantages, creating a perfect snowskate for any skater. With grooves cut directly out of our North American hard maple core, Corecut boards are the lightest decks on the market! Duraspeed constructed snowskates feature grooves cut directly into a thicker UHMW base. This makes them a little heavier and able to sustain more abuse. It also provides sharper grooves. Both Corecut & Duraspeed snowskates will be very fast.
HOW MUCH DO ICON SNOWSKATES WEIGH?
- 32" Signature Series 4 lbs - 4 oz.
- 33" Signature Series 4 lbs - 8 oz.
- 32" Standard & Team 4 lbs - 10 oz.
- 33" Standard & Team 4 lbs - 14 oz.
- Xtremegrip packs will add 7 - 8 oz, and the strips are only 6.0, or 2.25 oz each. All weights are with Trueconcave.